M4A file you are having issues with to for assistance. IF the issue persist, I suggest you to send the. If you have done this already, proceed to reinstall the application, the version depends on the license activation date, for that you will need to contact NCH to confirm, for the moment, you can download and install a different version, copy and paste the next link on your browser address bar > ĭuring installation, use the Replace option to overwrite your current version, then restart your system and re load the. M4A file issue, go to Preferences > Playback and adjust/check the Volume level before playing the file, move the green bar all the way to the right. I would gladly change to another foot-pedal-operated transcription app for Mac but so far I haven't succeeded in finding one. I agree with you that ES is a vitally important tool for me as I make my living as a transcriber, but the support has been lacking, unfortunately. I answered the post giving a more detailed explanation of the problem, but I never heard anything further. A representative did reply to my first post in two instances but the reply was not responsive to my problem. The odd thing is, I have the same configuration on my Macbook Air, and both channels play fine.

I have THREE paid copies of Express Scribe and the problem occurs on my iMac running El Capitan but it started with Yosemite. Like you, I know the sound was recorded as I can hear both channels on Quicktime and other players. I have tried for the last two years or so to play MP3 2-channel recordings, and Express Scribe will play Channel 1 but not Channel 2. This is not exactly the problem I have reported but it is sort of similar.

No audio macbook pro